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peterspinach0
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4 Messages

Tuesday, June 30th, 2026 5:51 PM

Terminate my Inter service

Hi I need to terminated my internet service July 7th. But the app did not gave me an option to stop the service.

My account number is [Edited: "Personal Information"]

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26 minutes ago

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peterspinach0

Visitor

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4 Messages

2 hours ago

The phone number on the account is [Edited: Personal Information] But I don't have the access to the number anymore.

(edited)

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EG

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118.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJustinC

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2.4K Messages

2 hours ago

Hello, @peterspinach0 thank you for reaching out over Xfinity Forums. I'm glad to see our dedicated Xfinity Forum expert @EG was able to bring your post to my attention, and you've contacted the right place for assistance as I can help get the account disconnected. We do value your privacy, and please ask that you don't provide personal information in a public conversation. We would ask for this information once we're in a direct message, and I want to ensure I'm on the same page to better assist. 

- Are you going to need to take service to a new location, or just have the final date on the account be July 7th?  

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peterspinach0

Visitor

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4 Messages

Please just have the final date on the account be July 7th. I just called the customer service to requet a cancellation, but I didn't get the confirmation email yet. Can you help double check on this? if it has been cancelled can you help confirm, if not, plase help process it with the cancellation. thank you!

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2 hours ago

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XfinityJustinC

Official Employee

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2.4K Messages

@peterspinach0 I can definitely confirm if an order has been placed for the 7th being the final date of service. From experience, customers have let me know it can take up to 24 hours to get an order confirmation (with you mentioning not receiving one yet). 

To continue, I'll need to gather some information that we don't want here in our public conversation.

Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

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1 hour ago

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peterspinach0

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I just sent over the Direct Message

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26 minutes ago

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