‘Temporary’ outside cable still in yard after 5 months

Back in September of 2025 my husband made the mistake of allowing Xfinity techs to come onto our property to lay a cable aboveground to restore connection in our neighborhood. He was assured that this was only a temporary cable and would be buried within a week.

Now it’s going on six months and this cable is still here. I’ve called numerous times and created countless complaint tickets. All of which have been essentially ignored and no action taken.

Xfinity techs have been out 4 times in the past six months. Once back October after my first initial complaint. The tech told us that he had no idea why the cable hadn’t been buried and he would speak to his supervisor. We never heard anything after that and they didn’t come back out.

The second time was in November after I complained again and this tech assured us that the cable would be buried before December because they wanted to get it done before the cold weather hit.

The third time doesn’t count because it wasn’t Xfinity and was instead an outside company coming out to mark where it was safe to dig in order to bury this cable.

The fourth time was again after I called and the tech came out to actually bury the cable. He only buried it halfway through our neighbors yard and this large, bright red cable is still running through mine and my neighbor’s yards.

I have three young children and dogs that I’ve had to keep away from this cable these past six months. It’s a hazard to them and an inconvenience to us and I want this cable removed from my property.

If this post doesn’t resolve the issue I will be filing a complaint with the Better Business Bureau and contacting a lawyer so that we can finally remove this cable off of our property ourselves.