Visitor
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1 Message
Temp Cable Unburied for Months
We live in Rocky Point where our internet cable was cut by county road crews in June. It took weeks to get the service properly restored. That was finally achieved by a new, bright orange temporary line being installed which is currently laying through public property, our yard and our carport. We have been told multiple times since July that the work will be done in approx 7-14 days but if anyone shows up, it’s a tech to lay the line and they say they have to place a “special order”. Those never show up in the Xfinity app and when I call to have service escalated, tickets will be opened and closed within hours without the work ever being done. We have flagged the cable but it lies in areas likely to be cut by county road crews or for someone to trip over in our yard. Please help resolve this? Thank you!
XfinityJeff
Official Employee
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1.3K Messages
2 hours ago
Good morning @user_t7pmtw, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the line not being addressed, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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