Hey @user_ga3l6k, Thank you for visiting our official Xfinity Forums Community support page. It sounds like the account may be debulked which should keep the service active. We can most certainly double-check the account to verify.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
XfinityDemitrius
Official Employee
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3K Messages
7 days ago
Hey @user_ga3l6k, Thank you for visiting our official Xfinity Forums Community support page. It sounds like the account may be debulked which should keep the service active. We can most certainly double-check the account to verify.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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EG
Expert
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121.8K Messages
6 days ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section.
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