Visitor
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1 Message
Telephone service shut off and the number disconnected
I cancelled my tv service on 12/28/2021 and returned all my equipment to an Xfinity store and it was conveyed to them that I wanted to keep my internet and telephone. Lo and behold I just found out yesterday that the phone is not in service. I have internet service though. The house is a vacation home so we didn't realize until now. I did an online chat and was told sorry for the confusion, but I can't get my old number back and I could get a new number. I don't want a new number. I would like the one that I have had since 1970. This is unacceptable in my eyes.
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_69305b! Thank you for reaching out to our community forum. I sincerely regret that your phone was disconnected during a change of service when you didn't request it. I would be frustrated and reaching out as well losing a phone number I've had for so long. I'll be happy to see if there's anything we can do.
Could you please send our team a direct message with your full name and full address?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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