Technician

This should not be so hard.  I lost internet due to a storm 4 days ago…breaking the wire at the pole by the street.  I have called xfinity over 10 times over the past several days.  In each conversation, I gave been given incorrect information.  Every agent has told me the technician would be coming but they do not.  Each agent has brazenly asked for a great review.  Not one of these agents has been in any way helpful.  There needs to be a way to differentiate outside service needs from in-house needs.  Your customer service is nothing but theater.  My neighbor saw the 100 foit long cable in my yard for the third day and recommended I abandon it and go with Verizon.  I have been a long time customer with Xfinity and I am actually very shocked with how beyond terrible the customer experience is.  I have honestly wasted hours on not receiving internet that I have paid for, and truthful information about technical support and when it will arrive should be transparent.  I have zero confidence in this company, and admit that this experience has me looking at the competition. I still dont know when and if a technician is coming out since in every single painful-to-get conversation, i have been deceived.  This is just not even what I’d call adequate service.  I give them zero stars for the customer experience.