1 Message
Technician
Who can we file a complaint to for a technician that did not do any work at our property but actually made our services not work at all and then left property telling us that he had a full install to do and that he would come back to finish up the job at our house, although he never actually showed back up to finish the job.
XfinityPeterH
Official Employee
•
2.6K Messages
2 years ago
@Linse Thank you for bringing this to our attention and letting us know. I would be reaching out if I were in your shoes too. We are here to help. Please send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
0
0