Technician Report Boston MA

After nearly 6 months of inconsistent wifi connection, running tests, and continued kick offs, we managed to schedule a technician appointment... We are incredibly dissatisfied with the lack of professionalism that was sent directly into our home.

We had a scheduled appointment from 4 to 6 PM. The online automated service, notified us that our technician would be arriving between 5:20-5:55. 

At 5:03 we received notice from the alternative account holder, that the technician arrived (he hadn't or at least was not at the correct address.) 

My housemate arrived from work at 5:08, spotting a man outside the wrong address. When she asked if it was Xfinity, she received no response, asking 2 more times before being acknowledged. 

The technician was in the home by 5:12, with my housemate and myself. After apologizing for the delay, we asked why he did not contact the number associated with the appointment. The technician began threatening to leave, stating he had been here for 15 minutes, and could leave whenever he wanted. 

He then walked to our router, mumbling about the lack of an apology and the delay in getting inside. My housemate stated "if you do not want to be here you are welcome to leave." and he did,  thankfully. 

It is ridiculous to send such unprofessional and unpleasant staff into the homes of loyal customers. 

We were unable to locate a form or page to file a report, however were able to contact customer support via the app. We have since been able to reschedule with, who we hope will be, an alternative tech. They additionally notified us a claim would be filed, however there was no confirmation of a claim. 

We are grateful for the service provided within the online service chat, where we were able to reschedule and express our issue.