Technician problem

After 2 calls and attempts to fix my new Peacock Premium Plus I was told by the advanced tec Xfinity doesn’t have it. I tried to explain I do have it on my account and it works on my IPad NOT on tv’s. It shows purchased and I received an email welcoming me by Xfinity yesterday. He insisted you don’t offer it and insisted I call Peacock.

I am a Diamond customer and resent this Very Poor service !

sedulous@comcast.net

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XfinityAirelle

Official Employee

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3K Messages

7 hours ago

sedulous Hi there! We are sorry tohear you had trouble getting the help you needed. Our team is happy to assist. Have you already accessed Peacock prior? When did the issue start?

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sedulous

New Poster

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3 Messages

I checked and my Xfinity account reflects the upgrade. No I did not call Peacock because Xfinity is responsable.

The problem started 2 days ago after the upgrade. Customer service was dispicable.

sedulous@comcast.net

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5 hours ago

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XfinityKassie

Official Employee

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2.3K Messages

sedulous Thank you for the clarification. I'd be happy to help you get in the right direction for getting the issue resolved. When you get a moment, please send us a Direct Message with your name, and service address. I look forward to hearing from you!

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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5 hours ago

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sedulous

Technician problem

XfinityAirelle

sedulous

XfinityKassie

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