Technician lied. Drove by our house and never stopped. Said we missed our apt. We have him on camera!

Been having poor internet service for a month. Finally the modem was replaced and even that one [Edited: "Language"]. I work from home and rely on good internet. A technition was suppose to come today and instead he drove by (assuming for gps purposes) and never stopped. I have the recording ! I want this unacceptable service reviewed! I was offered a $10 credit. Smh. Now I have to wait another week for a new technician to come out. I even chatted with 9 reps online and they “accidentally disconnected” their chat to not deal with my complaint. 9 online reps, 1 technician, bad internet was so worth that $10 credit. I’m [Edited: "Language"]. Been a long term customer and now regretting it.

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XfinityAlyssaA

Official Employee

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2.2K Messages

20 days ago

Good evening @user_4xtz4h and thank you for reaching out on our Forums to report your experience and your concerns, we appreciate it. I apologize for the upsetting experience as this is never what we want for our customers and understand why you are upset. I rely on good internet for work as well so I understand where your coming from with your service issues as well. We can report your experience over to our internal employee escalations team for review. We can also assist with looking into your connection issues as we want to ensure they get resolved. To better assist, can you please send us a
Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_lqi9xt

Visitor

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7 Messages

Same thing just happened to me.

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1 day ago

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XfinityJorge

Official Employee

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2.4K Messages

user_lqi9xt Thank you so much for letting us know you also had a similar experiance. Our team is here happy to work with you to make sure you are all taken care of. Can you please shoot us a DM with your complete name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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