Visitor
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1 Message
Technician lied. Drove by our house and never stopped. Said we missed our apt. We have him on camera!
Been having poor internet service for a month. Finally the modem was replaced and even that one [Edited: "Language"]. I work from home and rely on good internet. A technition was suppose to come today and instead he drove by (assuming for gps purposes) and never stopped. I have the recording ! I want this unacceptable service reviewed! I was offered a $10 credit. Smh. Now I have to wait another week for a new technician to come out. I even chatted with 9 reps online and they “accidentally disconnected” their chat to not deal with my complaint. 9 online reps, 1 technician, bad internet was so worth that $10 credit. I’m [Edited: "Language"]. Been a long term customer and now regretting it.
XfinityAlyssaA
Official Employee
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2.3K Messages
5 months ago
Good evening @user_4xtz4h and thank you for reaching out on our Forums to report your experience and your concerns, we appreciate it. I apologize for the upsetting experience as this is never what we want for our customers and understand why you are upset. I rely on good internet for work as well so I understand where your coming from with your service issues as well. We can report your experience over to our internal employee escalations team for review. We can also assist with looking into your connection issues as we want to ensure they get resolved. To better assist, can you please send us a
Direct Message with your first and last name along with the address on the account?
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user_mxb2fp
Visitor
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1 Message
9 hours ago
Well, if it makes you feel any better, my technician just left today without doing anything or telling me anything. Had an appointment from 1-3pm. Got a call he was running late. All he had to do was hook my modem up for internet. It's in our office, the same room our AT&T modem is in. I switched to XFinity on an internet holiday special. He said he needed a special ladder to get into the attic to hook it up. He would have to hook it up on the other end of the house and could get a special team to do it, but they would charge me for it. I said they wont charge me for it, if they want me to use their internet. AT&T didn't charge me anything to hook it up, when we moved in here. He said don't get mad sir. I said, I'm not mad at all. You can just hook it up where you need to hook it up and I will call them to have them fix it. That I have to have an ethernet cable hooked to the modem. Without knowing, he went out the back door and jumped over the fence and left. I only knew it about 15 minutes later, when he was missing. I watched my security footage. What a joke. I've never seen anything or anyone so unprofessional. Tell me you don't want to work, without saying I don't want to work. When I called on the phone about it, he said they don't have a special install team with ladders. Meanwhile, they've gladly taken my money and I haven't had one minute of service yet.
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