Visitor
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5 Messages
technician cut my cable while installing neighbors. They spliced mine, and now my services are out daily multiple times every hour.
Your technicians cut my cable while installing neighbors. They spliced mine, and now my services are out daily multiple times every hour. Cables are all outside of the protective box.
This is not acceptable and incredibly frustrating as I work from home, pay for high speeds, and am unable to work. My services are out for half the day- coming on for ten minutes, then turning off for ten minutes - over and over throughout the entire day. I have had a technician visit and said my internet in home is good - the issue is outside. He was able to confirm Xfinity's technicians [Edited: "Language"] up my lines.
I need to have the cables rerun underground and corrected ASAP. I have submitted multiple photos without any resolve.
XfinityJanelle
Official Employee
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2.1K Messages
3 hours ago
Hey @user_2l1ubf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out concerning your service. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_2l1ubf
Visitor
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5 Messages
2 hours ago
I still do not have a response or acknowledgement.
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