Visitor
•
1 Message
Technician Concerns
Attention Xfinity Customers please be aware: I had a Xfinity technician come out yesterday 9/30/25. He did not preform the regular test that's done with the cable lines running from the house to the pole outside my home. Instead he was taking pictures of my electrical utility box and lock on my home! He also took a picture of the inside of the cable box attached to the outside of home! Why are you taking pictures and whom are you sending tgem too!! He came inside and stateed that he needed to change the router. Ok, but he ended up using the same router as prior! I know this because I've gotten a new router a few months back and I was asked to set up the security on the go; however, this was done already! He wasn't here long enough to do new router setup!! I have evidence all on my camera footage!!
XfinitySara
Official Employee
•
2.1K Messages
22 days ago
@user_xmj7gm - Thank you for leaving a comment with your recent concerns on this user's post. In order to properly address your particular account and concerns, we've converted your comment into its own post where we can address you directly. And you've come to a great place for support! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues as quickly as possible.
To start, and to address some of what you mentioned about this recent tech visit, our technicians may take photos for further research and diagnosis (they sometimes complete work within their vehicle or even return after going back to the store for equipment). Is the lock that you spoke of a smart lock, connected to your WiFi? If so, this may have been part of their diagnosing internet connectivity issues.
Ultimately, we're here to help. If you still have any service or equipment questions or concerns, please let us know. We can have you send us a direct message as well, if necessary.
0
0