Visitor
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1 Message
how to file a compliant about customer service
I wanted to report again a dangerous issue. I am not a subscriber. I was informed I had to join to report the issue. I don't want to do that even if the $1 cost is refundable. I want to make a complaint plus let you know that I'll sue or call the police if property or a person is hurt/killed because the issue was not addressed a month ago. I don't have an account.
XfinityBrianH
Official Employee
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1.7K Messages
6 months ago
(edited)
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user_xmj7gm
Visitor
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1 Message
22 days ago
Attention Xfinity Customers please be aware: I had a Xfinity technician come out yesterday 9/30/25. He did not preform the regular test that's done with the cable lines running from the house to the pole outside my home. Instead he was taking pictures of my electrical utility box and lock on my home! He also took a picture of the inside of the cable box attached to the outside of home! Why are you taking pictures and whom are you sending tgem too!! He came inside and stateed that he needed to change the router. Ok, but he ended up using the same router as prior! I know this because I've gotten a new router a few months back and I was asked to set up the security on the go; however, this was done already! He wasn't here long enough to do new router setup!! I have evidence all on my camera footage!!
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