Visitor
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1 Message
Technician Caused Outage
Hi team, my residential internet service was interrupted Friday or Saturday by a technician doing an install for my next door neighbors. And somehow my phones data keeps dropping as well on multiple lines. I have been really patient assuming that it was an outage as the map had showed one briefly. Bottom line this isn’t a modem fix type of issue. But at this point I need to work today. The tap or junction box feeding my unit appears to have been misconfigured during my neighboring install. Can you escalate this and flag as a Tech caused outage and get a technician dispatched to me within the next 2-3 hours? I’ve spent more than enough time on this. Not to mention I am a business customer as well. Can a manger ensure this gets dispatched for this morning please?
XfinityFrank
Official Employee
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2.4K Messages
1 hour ago
Hi there, @ItsMein2026. Thanks for reaching out to us here on the Community Forum and sorry to hear about the service trouble. We understand how important it is to have a working connection, especially if you have a business account. We can check and see what is going on and what can be done to assist.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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