Visitor
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1 Message
Technician at the wrong address
HI there,
I had an appointment today from 3:00 p.m.-5:00 p.m. I recoeved notice that the technician was on their way so I propped open apartment front doors. No one arrived and I recieved a message that the appointment had been cancelled. I went outside and the I saw the technician leaving from a different building which I assumed they thought was mine. Is there anyway I can still have support today?
Thank you!
XfinityJamesC
Official Employee
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2.8K Messages
3 months ago
Greetings, @user_mlifdj! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your missed appointment. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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