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user_xnnr79
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1 Message

Wednesday, April 22nd, 2026 1:56 AM

Technician appointment

I would like to set up an appointment to get a technician out to finish setting up my internet box. 

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Updated 

3 hours ago

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EG

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119.1K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.9K Messages

3 months ago

user_xnnr79 Thanks for creating a post on our Community Forums. We can certainly assist with scheduling a technician appointment for you, though we can also help if there are questions you have about settings or installation for the modem, if you'd like to provide more details here. You can also use the Xfinity app or website to help with the activation and schedule an appointment there if needed as well.

 

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user_wwuxif

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4 Messages

No, my scheduled appointment with a technician was canceled by accident 

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3 hours ago

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user_wwuxif

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4 Messages

I need help to get it rescheduled 

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3 hours ago

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XfinityJorge

Official Employee

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3.1K Messages

 

user_wwuxif Hi there! I am happy to work with you to get this appointment set up again. Please send us a DM with your complete name and service address to get started. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "Start new conversation" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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user_wwuxif

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4 Messages

3 hours ago

My appointment for a technician to troubleshoot my system was canceled by accident.  I need help to get it rebooked!

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user_wwuxif

Visitor

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4 Messages

3 hours ago

Please help to get my appointment rebooked 

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