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user_lx1t35
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Wednesday, April 8th, 2026 6:16 AM

Technical support

I'm on my 5th cable box and like the others, it randomly freezes and eventually goes down. Also, the channels randomly change with no action on my part.  To make matters worse, your [Edited: "Profanity"] AI bots keep me in an endless [Edited: "Inflammatory"] loop of nothingness.  I was on hold for an hour yesterday. When I finally reached someone, she informed me that I have to pay $100 to schedule a technician.  I'm at a loss for words for your inability to figure out a 3-year recurring problem.

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3 hours ago

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XfinityAngie

Official Employee

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2.5K Messages

3 hours ago

 

user_lx1t35, I am sorry to hear you have had this ongoing issue. I would like to take a look at your account and see what needs to be done to get this handled once and for all. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.

 

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