Technical support major issues

I purchased the nfl Sunday ticket and when it was time to make it work I called two times for help.
over a hour at each session no one was helpful.

they had no technical knowledge at all.

turns out it just needed to be activated which I figured out myself.

Today I tried with another issue. I have a Samsung tv and it will not connect to my internets.

two calls first was useless no help at all. 
second call the lady at least got me to where I could get to my Internet log in but network connection failed each time.

For 2 hrs we tried and no fix. She then connected me to Samsung and left me with them.

they were not successful either and of course said maybe there was a compatibility issue. So now I can still connect my bigger tv . So very very disappointed with the technical support people. May be time to switch to a company that has support that is worth somethings me