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user_6ybmb5
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Visitor

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1 Message

Monday, June 22nd, 2026 8:56 PM

Technical support for tv cable

The cable TV is not working. Oddly the internet is still working. Can't get anyone to answer to any of the phone numbers that are listed

Please call me [Edited: "Personal Information"]

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Updated 

8 days ago

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XfinityCliff

Official Employee

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508 Messages

2 months ago

Hello @user_6ybmb5 and thanks for posting on our Xfinity Community forums! 

We are aware of a national service issue affecting Xfinity TV services.  Please check for updates on our Xfinity Status Map. 

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user_vw66c3

Visitor

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1 Message

8 days ago

I have been unable to access the Weather channel for 5 days, error code XRE 03062. Calling customer service or texting has not helped, the only response to this ONE channel not connecting is to turn off my TV box multiple times or send a technician to my home!

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XfinityTommy

Official Employee

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3K Messages

user_vw66c3 Can you please try to run a signal refresh on your X1 system? 

 
You can do this with your Xfinity Remote:
  • Press the A button on your remote control to open the Help menu.
  • Highlight the System Refresh tile and press OK.
  • Choose Refresh Now and press OK.
  • Note: This will restart all TV boxes in your home and take up to 10 minutes. 
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