Tech wedged cable inside my wall 5 weeks ago—now getting no-shows and refusals to fix it. Need corporate escalation.

I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this.

The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable severely stuck deep inside our wall. Instead of fixing it, the tech left, leaving the debris trapped in our structure.

The Runaround:

Tuesday 7/14: I called to schedule a dedicated appointment to finally get this cable out of my wall. The appointment was set for Friday.

Friday 7/17: The technician was a complete no-show. When I checked the account notes, the tech had flat-out lied and marked the ticket stating they "couldn't access the property." We were home, the property was wide open, and no one ever showed up.

Today 7/18: The rescheduled tech finally came out, took one look at it, and said he "couldn't assist."

Every single time a technician is dispatched, it is an absolute waste of time. Your company caused physical property damage to my home and has left it there for a month. I do not want another standard line-tech who is just going to shrug and pass the buck.

I need someone from the Executive Support or Damage Claims team to contact me, dispatch a supervisor or specialist who can actually extract this cable from my wall safely, and issue a substantial billing credit for the hours of my time Xfinity has wasted with no-shows and false notes.