Visitor
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1 Message
Tech visit
I have been trying to reach a human being at Xfinity for over a month. My internet is as [Edited: "Language"] as it can possibly be.
I pay over $300 a month for my services, and I've been with Comcast over 40 years in six different states, and the service has never been this spotty and this expensive.
I also want a rebate for this. At least five times we have had to stop watching a movie, or lost a phone call because of [Edited: "Language"] internet service. What's more, when a storm hit in May, my phones went out completely. When I reached someone at Comcast they said, "It is not Xfinity, it must be my phones." So I ordered new phones for $119, and they had the same issue. So I called Comcast back, and this time they said. "Oh. sorry... it is us." So it cost me $20 to send the phones back.
And on top of all of this... I got a call from Xfinity Mobile last year. They said they would send me a free Android phone to switch to Xfinity Mobile. I said, "Absolutely not! I have an iPhone and I'm happy with my Boost Mobile." But they sent it anyway... I never opened the box, and when I sent it back, they claimed not to have received it. Now they are charging me hundreds of dollars for Xfinity's errors.
I don't think this is a way to tread a loyal customer. And as soon as there is an option in my neighborhood, I will run CHEERING from Xfinity forever!
Stan [Edited: "Personal Information"]
XfinityJustinC
Official Employee
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1.4K Messages
1 day ago
Hello, @user_z939x2 thank you for your long tenure with us, and taking service with you during your moves. Working from home myself, I understand the importance of service working properly, and would be frustrated as well if my internet signal wasn't stable. I'm sorry to hear of the experience with the Xfinity Mobile device being sent when you didn't want that, and the return issue.
I'd definitely like to investigate both of these concerns further, and since I'll need to gather some information we don't want in our public conversation. When you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
I do like to provide this helpful tips Forums link, it has some great information where you can compare your signal levels to what the specifications should be if you're ever doing any self-help troubleshooting:
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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