Visitor
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1 Message
tech services
this service is ridiculous for the past three days nobody show up to my apartment to fix the problem. They told me from 4 to 7 from 4 to 6 from 4 to 7 again i am frustrated. You guys need to do a better service you guys need to improve and then they’re gonna call me after seven that they cannot reach the service tech like what the heck I have life I have to run some errands. What do you think? I’m just gonna waste my time
XfinityJeniece
Official Employee
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3.9K Messages
11 hours ago
Hey there, @user_uet2xa, thanks for reaching out through Xfinity Forums regarding your account and connection issues. I would be happy to take a look at the tech appointment details to provide you with more information! Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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