Visitor
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1 Message
Tech Return Visit When?
An Xfinity tech installed a temporary line because he has to run a new line and bury cable. He said he would be back in "two weeks" to install a permanent line. We didn't get any details or an exact date. Xfinitiy Assistant was useless. What now?
EG
Expert
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113.9K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.5K Messages
6 hours ago
Hey there, @user_etr0ya, thanks for reaching out through Xfinity Forum regarding your tech appointment. I would be happy to check on the status of the work order to provide you with more details. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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