Xindefinite's profile

Contributor

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24 Messages

Monday, February 28th, 2022 3:37 PM

Closed

tech rating survey; I never received the invite

The last tech that came out fixed my issues.  He seemed to really want/need my feedback, as he reminded me more than once to complete the survey that Xfinity would invite me to do.

It's a week later and I have yet to receive that survey invitation via email or text message.

I told him I would give feedback, and he deserves recognition for the positive results of his visit, so is Xfinity going to send me that survey to let me keep my promise?

Official Employee

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830 Messages

11 months ago

No worries!  We can always go back and make sure that he gets that recognition on a job well done.  Those surveys at times can be sent randomly. How was the experience with out tech?

Contributor

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24 Messages

11 months ago

He did a competent job, since my issues are fixed.  I didn't catch his name, but he was the LAST tech that came out on the 21st of this month, so you'd have to look him up based on that.

The first tech that came out a day earlier could have done the same thing and fixed my problems, saving me an extra day of grief and lack of internet, since all that was required was a new pole-to-house line and a MoCA POE filter.

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