Visitor
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2 Messages
Tech needed
Was told to not worry about scheduling at tech to come out and check the cables after a storm and to replace my modem. I now have to wait 2 weeks before someone can come out and look at it. I get there’s issues but it’s hard to stay here when two years ago you’d send people the next day.
user_jb8
Visitor
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2 Messages
9 days ago
Legitimately disappointed in what this has become in such a short time. But hey you got a new AI chatbot and it’s a pain to talk to someone. But good on yall.
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XfinityFrank
Official Employee
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2.5K Messages
9 days ago
Hi there, @user_jb8. Thanks for reaching out to us here on the Community Forum and sorry to hear about the connection trouble and the longer than usual wait for a tech visit after trying to see if a modem swap may do the trick. Unfortunately, in storm areas, when a lot of issues are prone to happen, the local techs do get stretched thin, sometimes causing a long wait.
With how important internet is these days, we do have a possible resource in the form of XFINITY Hotspots that may be helpful at this time. Directions on how to check and see if one is close enough and access it are located here : https://www.xfinity.com/support/articles/about-xfinity-wifi-internet.
Another thing you can do is sign up for the appointment wait list, directions here : https://www.xfinity.com/support/articles/appointment-waitlist. We can also check manually to see if anything sooner has opened up.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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