Contributor
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685 Messages
Tech fees?
If I have a malfunctioning cable box that probably needs replacing, can I get a tech to come out and replace it for free,
or am I expected to take time out of my day, drive 30 miles round trip, and hope they have my box in stock to avoid a charge?
I pay $376 a month. I assume there is no way to call my closest Xfinity center to find out if they have my box?
EG
Expert
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113.6K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQue
Official Employee
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112 Messages
1 month ago
Hi and welcome to our forums @tbill1! I understand your concern when it comes to needing your equipment replaced. I recently went to exchange my internet modem because I just knew it was that time and I couldn't keep going through what I was going through. But, wow - when you put things into perspective like that it can sound daunting. I enjoy visiting the retail stores because I get to live-demo things I don't have at my home, look around and even having the ability to speak with someone face to face.
Service visits may be charged a fee.
- If a technician is required to complete an installation, a $100 charge will apply.
- If the technician determines your reported service issue is unrelated to Xfinity services or rental equipment, a $100 charge will apply.
This fee will be waived for existing customers experiencing Xfinity-related service issues.
I will say lets start first with doing some troubleshooting to build a record. When you say your cable box is malfunctioning, what do you mean?
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