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Visitor

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11 Messages

Wednesday, November 16th, 2022 11:31 PM

Target Scam

I just got suckered into the Target scam. The reason I thought it was legit is that my account reflected things that they said would happen - $100 credit for signing up, the addition of a premium channel. How were these changes made to my account?

Official Employee

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434 Messages

2 months ago

@pmizota Good afternoon! Thank you for reaching out to our Community Forums Team. I'm sorry to hear about your recent experience, I know that is extremely alarming. I'm happy to get you in the right direction for getting your concerns answered today. Did you receive an email confirmation of the adjustment that was applied to your account for the $100, and did you receive an order to approve for the premium channel add on?  

Visitor

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11 Messages

@XfinityKassie​ Thanks for your quick response. I really appreciate it. I did not receive anything with regards to the $100 or the premium channel add on. They both just automatically showed up in my account. Very concerning that they were able to access my account. And it ultimately cost me a good amount of money. 

Official Employee

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434 Messages

@pmizota Thank you for this detail. I would like to check your account on my end. To begin, can you please DM your name, service address, and your User ID you use for your Xfinity My Account? I look forward to working with you this evening! 

 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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11 Messages

@XfinityKassie​ Hi there, I sent peer to peer messages yesterday evening, as you requested.

XfinityKorie

Official Employee

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1K Messages

We do see your message and did reply back. Please check your DM's to continue our conversation. :) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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434 Messages

2 months ago

@pmizota You are most welcome, I'm happy to help in any way I can to ensure your account is secure. While we are aware of this instance, I wanted to check to see where you are seeing these changes/adjustments to your account. Was it online, through your box, or your App? 

Visitor

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11 Messages

@XfinityKassie​ I checked my account both online and on my mobile app.

Again

Expert

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28.4K Messages

2 months ago

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks! 

Visitor

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11 Messages

@Again​ Yes, that is exactly what happened to me. I will report this to both the FTC and Xfinity. Thank you!

Visitor

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1 Message

2 months ago

You are in good company @pmizota   Same thing happened to me and it was the scammers ability to alter the billing balance in my Xfinity account that made it seem legitimate.  @Xfinity Support ... @XfinityKassie what the heck is going on?  Please contact me for details.  I cannot find any phone number with a live human behind it and need to log a report with Xfinity

(edited)

Official Employee

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371 Messages

Yikes, I'm sorry to see that happened, @user_a78e83! If you believe your account with us has been compromised or that someone you don't know has access then it would be best to reach out to our Customer Security Assurance Team. They are our experts when it comes to making sure your account is secure! They have a support site here but can also be reached at 1-888-565-4329 between 8:00 am - 12:00 am EST, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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11 Messages

@XfinityCassandra​ I just tried to going to the Customer Security website you linked to in the above message, and I got the following: 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Official Employee

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582 Messages

@pmizota You can also contact them at 1-888-565-4329 6:00am - 2:00am EST, 7 days a week

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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11 Messages

@user_a78e83​ I have been interacting with an Xfinity agent via direct messages. A payment was made to my account via a phone IVR system. I was told the following...

"If someone would know the full account number or primary phone number for your account, they would be able to make a one-time payment through our phone IVR. There is also the option to make a one-time payment on our website using either the full account number or primary phone number and full address."

Doesn't seem very secure to me, especially since scammers are using this tactic to make "promotions" look legit.

Visitor

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11 Messages

Only requiring a phone number seems ridiculous these days, since it is so easy for people to track down a person's phone number.

Visitor

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1 Message

2 months ago

Looks like I was another sucker as well. Everything, including the phone numbers and offers, seemed legit until I came to this forum to confirm. Unfortunately, I already submitted the Target Card info for 2 separate offers but haven't received any confirmation since. What can I do regarding this fraud? I will reach out to my credit card company to place a fraud investigation. Is there anything I can do with Xfinity/Comcast at this point? Please advise!

Visitor

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1 Message

1 month ago

I just got off the phone with I think, based on what I have been reading on your site is a Xfinity Target scammer who outlined the use of a Target gift card -- XFI601-- and to call [Edited: "Personal Information"].  He said his name was Sheiron [Edited: "Personal Information"].  He offered 50% off my bill for 2 years at the same price, including all my packages, if I bought a gift card for paying for 3 months or $810 that would result in the leveling off my current $300+ monthly bill to $162.  The text phone number from him is [Edited: "Personal Information"].

(edited)

Visitor

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11 Messages

@user_e972bd​ yup, that’s the Target scam. 

Visitor

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1 Message

2 days ago

Same thing happened to me. What is being done to reimburse customers who were scammed? Given that a mass communication (mail, email, text, app message) didn't go to any customers to warn about this scam, Xfinity should be liable to reimburse customers. Did anyone have any luck getting back the money in any way? Why is the phone number they're saying to call back not disconnected by now? And, just like others here, it seemed legit because of the credit posted to my account and all the personal information they knew about without me telling them. How did they get all of that information? I have opened a case with Xfinity and also heard it's being investigated with no return call. I also opened a case with Target to see if they can see who used it and track them down that way.

Official Employee

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1.5K Messages

I'm truly sorry to hear of this experience and would love to see if I can look into this further for you. Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message: 

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

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28.4K Messages

@user_7d43db​ 

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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11 Messages

@user_7d43db​ Unfortunately, I had no luck in getting anyone at Xfinity to really take this issue seriously, let alone get a reimbursement. Twice, I was told that someone would investigate the issue and I would get a call back. A call back never happened. To make matters worse, Xfinity has raised their prices recently so I am seriously considering trying a different solution. Pretty frustrating, especially considering that I have been an Xfinity customer for a looong time. 

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