Visitor
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11 Messages
Target Scam
I just got suckered into the Target scam. The reason I thought it was legit is that my account reflected things that they said would happen - $100 credit for signing up, the addition of a premium channel. How were these changes made to my account?
XfinityKassie
Official Employee
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440 Messages
3 months ago
@pmizota Good afternoon! Thank you for reaching out to our Community Forums Team. I'm sorry to hear about your recent experience, I know that is extremely alarming. I'm happy to get you in the right direction for getting your concerns answered today. Did you receive an email confirmation of the adjustment that was applied to your account for the $100, and did you receive an order to approve for the premium channel add on?
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XfinityKassie
Official Employee
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440 Messages
3 months ago
@pmizota You are most welcome, I'm happy to help in any way I can to ensure your account is secure. While we are aware of this instance, I wanted to check to see where you are seeing these changes/adjustments to your account. Was it online, through your box, or your App?
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Again
Expert
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28.4K Messages
3 months ago
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user_a78e83
Visitor
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1 Message
3 months ago
You are in good company @pmizota Same thing happened to me and it was the scammers ability to alter the billing balance in my Xfinity account that made it seem legitimate. @Xfinity Support ... @XfinityKassie what the heck is going on? Please contact me for details. I cannot find any phone number with a live human behind it and need to log a report with Xfinity
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user_339c12
Visitor
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1 Message
2 months ago
Looks like I was another sucker as well. Everything, including the phone numbers and offers, seemed legit until I came to this forum to confirm. Unfortunately, I already submitted the Target Card info for 2 separate offers but haven't received any confirmation since. What can I do regarding this fraud? I will reach out to my credit card company to place a fraud investigation. Is there anything I can do with Xfinity/Comcast at this point? Please advise!
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user_e972bd
Visitor
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1 Message
2 months ago
I just got off the phone with I think, based on what I have been reading on your site is a Xfinity Target scammer who outlined the use of a Target gift card -- XFI601-- and to call [Edited: "Personal Information"]. He said his name was Sheiron [Edited: "Personal Information"]. He offered 50% off my bill for 2 years at the same price, including all my packages, if I bought a gift card for paying for 3 months or $810 that would result in the leveling off my current $300+ monthly bill to $162. The text phone number from him is [Edited: "Personal Information"].
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user_7d43db
Visitor
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1 Message
11 days ago
Same thing happened to me. What is being done to reimburse customers who were scammed? Given that a mass communication (mail, email, text, app message) didn't go to any customers to warn about this scam, Xfinity should be liable to reimburse customers. Did anyone have any luck getting back the money in any way? Why is the phone number they're saying to call back not disconnected by now? And, just like others here, it seemed legit because of the credit posted to my account and all the personal information they knew about without me telling them. How did they get all of that information? I have opened a case with Xfinity and also heard it's being investigated with no return call. I also opened a case with Target to see if they can see who used it and track them down that way.
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