@XfinityKassie​ Thanks for your quick response. I really appreciate it. I did not receive anything with regards to the $100 or the premium channel add on. They both just automatically showed up in my account. Very concerning that they were able to access my account. And it ultimately cost me a good amount of money. 

@pmizota Thank you for this detail. I would like to check your account on my end. To begin, can you please DM your name, service address, and your User ID you use for your Xfinity My Account? I look forward to working with you this evening! 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityKassie​ Hi there, I sent peer to peer messages yesterday evening, as you requested.

We do see your message and did reply back. Please check your DM's to continue our conversation. :) 

@XfinityKassie​ I checked my account both online and on my mobile app.

@Again​ Yes, that is exactly what happened to me. I will report this to both the FTC and Xfinity. Thank you!

Yikes, I'm sorry to see that happened, @user_a78e83! If you believe your account with us has been compromised or that someone you don't know has access then it would be best to reach out to our Customer Security Assurance Team. They are our experts when it comes to making sure your account is secure! They have a support site here but can also be reached at 1-888-565-4329 between 8:00 am - 12:00 am EST, 7 days a week.

@XfinityCassandra​ I just tried to going to the Customer Security website you linked to in the above message, and I got the following: 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

@pmizota You can also contact them at 1-888-565-4329 6:00am - 2:00am EST, 7 days a week

@user_a78e83​ I have been interacting with an Xfinity agent via direct messages. A payment was made to my account via a phone IVR system. I was told the following...

"If someone would know the full account number or primary phone number for your account, they would be able to make a one-time payment through our phone IVR. There is also the option to make a one-time payment on our website using either the full account number or primary phone number and full address."

Doesn't seem very secure to me, especially since scammers are using this tactic to make "promotions" look legit.

Only requiring a phone number seems ridiculous these days, since it is so easy for people to track down a person's phone number.

@user_e972bd​ yup, that’s the Target scam. 

I'm truly sorry to hear of this experience and would love to see if I can look into this further for you. Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message: 

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. 

@user_7d43db​ 

@user_7d43db​ Unfortunately, I had no luck in getting anyone at Xfinity to really take this issue seriously, let alone get a reimbursement. Twice, I was told that someone would investigate the issue and I would get a call back. A call back never happened. To make matters worse, Xfinity has raised their prices recently so I am seriously considering trying a different solution. Pretty frustrating, especially considering that I have been an Xfinity customer for a looong time.