2 Messages
TAP Installation
I have been trying to activate my service for 2 weeks. I have called and chatted my fingers off. It seems like this is such a hard task for a highly qualified company. I live in a brand new apartment complex, in fact, the third person on the property. I have tried to get a hold of a manager or a maintenance worker and NOTHING is being done. I have about 5 or 7 work order numbers and they are all for the same issue that is not being handled properly. I also ordered a doorbell and camera but will not receive it until I have internet. Are there any suggestions? Can someone pllleeaasseee help me??
XfinityPeterH
Official Employee
•
1.9K Messages
5 months ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
1
0