Hi there, @user_rum7l6. Thanks for reaching out to us here on the Community Forum and sorry to hear about the downtime you've experienced. I can understand being frustrated when losing service so often. When this has happened, have you seen a know issue listed on the XFINITY app or any other venues listed here : https://www.xfinity.com/support/articles/check-service-outage?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_rum7l6
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2 Messages
17 hours ago
But as soon as I do I’m canceling this service and going with Verizon!!
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EG
Expert
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119.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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