1 Message
Talk to a real person.
I have had two different Xfinity agents lie to me. Now I can’t get to talk to a real person to try and figure this out. I am about auto just cancel my service.
1 Message
I have had two different Xfinity agents lie to me. Now I can’t get to talk to a real person to try and figure this out. I am about auto just cancel my service.
EG
Expert
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109.1K Messages
29 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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2.9K Messages
29 days ago
Hey there, user_qkwg0l, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your services and ensure that everything is up and running properly.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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