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Monday, February 17th, 2025 4:14 PM

Talk to a real person.

I have had two different Xfinity agents lie to me. Now I can’t get to talk to a real person to try and figure this out. I am about auto just cancel my service.

Expert

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110K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3K Messages

2 months ago

Hey there, user_qkwg0l, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with your services and ensure that everything is up and running properly. 

 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

1 Message

Can I talk to a real person, please?

Official Employee

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1.2K Messages

 

user_qag881 Hey there. How can we assist you today? We can assist and help answer all things Xfinity!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

where is this real person

Official Employee

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1.3K Messages

 

lnopalewski Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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