I want to talk to a live agent. Not some [Edit: "Language"] Ai. A real person. I have been trying to talk to someone for over an hour. Your ai chat bot [Edit: "Language"] and the ai on the phone is absolutely useless.
I have the same issue--been a Comcast customer for 29 years and your customer service is now the worst in the industry. I am looking into changing companies. I am a Diamond member that gets me nothing. It took me a act of God to get an agent 4 days ago and to get a technician scheduled. Then i get a random call that my appt has changed, but the agent cannot find that it has. I know Comcast is losing money but is this the way to keep what you have?
@user_e2fumf Did the agent confirm your current appointment time?
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Yes, they said the phone call changin the time was a mistake but I have no confirmation from the technician—we will see if they show up in the original promised time.
user_e2fumf Do you see your appointment scheduled in the Xfinity app?
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@user_4xgcm4, were you able to get ahold of phone support for your concern?
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XfinityPeterH
Official Employee
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2.9K Messages
2 days ago
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user_e2fumf
Visitor
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2 Messages
6 hours ago
I have the same issue--been a Comcast customer for 29 years and your customer service is now the worst in the industry. I am looking into changing companies. I am a Diamond member that gets me nothing. It took me a act of God to get an agent 4 days ago and to get a technician scheduled. Then i get a random call that my appt has changed, but the agent cannot find that it has. I know Comcast is losing money but is this the way to keep what you have?
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user_4xgcm4
Visitor
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2 Messages
3 hours ago
Was able to talk to a real person by threatening to cancel. Just going to do that when I need to call.
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