Talk to a live agent

This is Mr. [Edited: "Personal Information"], I am out of the country and very frustrated trying to talk with a live agent for almost 10 days unfortunately no luck. I hope someone from  Mr. Tom’s office or head quarter office call me as soon as possible. My contact number is :

  [Edited: "Personal Information"] I am 75 years old senior citizen out of the country very upset. 
I appreciate someone call me today specifically from Philippines call center,