Tablet

Thanks for reaching out on our Xfinity Community forums @user_aypkt3.

I can certainly understand why this would be frustrating. If you were led to believe the tablet was being provided at no cost and are now seeing charges for it, I would have questions as well.

Promotional offers can sometimes have specific terms and conditions, but we'd be happy to review the details of your account and the tablet order to see exactly what was applied and why you're being billed.

If you'd like us to take a closer look, please send us a Direct Message* with your full name and complete service address. We'll be happy to review the account history and provide clarification on the tablet charges. We look forward to helping get this resolved for you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.