6 Messages
T3 Timeouts
Since I moved into a new house a few months back, I've been seeing packet loss issues on the upstream side of things, causing quality issues on Zoom/Google Meet/etc, meaning folks can't hear/see me properly, which has been a big problem especially since I work from home. When I switch to tethering to Verizon's mobile network, I have no issues.
I got a new modem recently that gives me some additional error logging, and can see that there are T3 timeouts. What would be the next step on Comcast's end to troubleshoot this, being that this is likely an outside plant issue?
XfinitySheila
Official Employee
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772 Messages
3 months ago
Glad you reached out! Have you taken a close look at your wiring to ensure this all looks in good standing? Do you have a splitter on the coax from the wall to your modem?
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AudioGeek10
6 Messages
3 months ago
@XfinitySheila Yes, no visible wiring issues that I can see. I do not have a splitter on the coax from the wall to my modem.
There are splitters in my home wiring box, which I've replaced to no avail.
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EG
Expert
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106.3K Messages
3 months ago
@AudioGeek10 @XfinitySheila
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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AudioGeek10
6 Messages
3 months ago
To provide an update here:
I had a tech come out a couple of weeks ago and he found that my upstream signal on the pole needed to be adjusted, and this is something that a maintenance tech needed to do, so he put in a ticket for that and that a maintenance tech would stop by within the next few days.
It doesn't look like a maintenance tech ever came out, as I don't see record of this on my security cameras and I am still seeing T3 timeouts.
Could someone from the Xfinity side check this?
Thank you.
(edited)
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