J

Saturday, September 14th, 2024 5:04 PM

Closed

System Hacked Security Breaches

Where does one begin to vent complaints that have been ongoing for over two years? To start the security system cameras and door sensors are being both interred with scramblers and magnets. Doors open but no alarm goes off cause the sensor has a magnet on top of it. The cameras go pixelated and people pass through its field by use of scramblers. When we had cameras inside the house, you could hear noises from the camera speakers and light comes on and a conversation by the other party listening in. [Edited: "Language"]? All the cameras were put out side and they go down randomly. Technicians are sent to fix and a day after they leave they go down again. Out of four, only two work yet we pay for them monthly. The chip card in the touch screen randomly gets loose and comes out of a secured spot when out of town. On ring you can hear conversations and music and adult noises coming from inside the house yet either no one home or one person alone not anywhere near cameras. The phone with xFinity make and receives calls for 10-15 minutes each. We have never plugged the phone in nor used the port on the gateway. In May it was noticed the account was being logged into by devices we don’t own in countries we are not visiting nor have ever been. Each time any of these things happen we call xFinity and are assured “we fix on our end” .!! What does that mean? It’s not even correct English and no it’s not fixed as it is ongoing still I go to open the app and have to relog in and note the previous log in is in Canada or Finland from another device. Two step verification has always been on. Changing the password only delays this for a few days and then they are back in again. The only alert we get indicating any oddness is attempts by a program cocospy that appears being blocked. Great but does it explain the past two years of issues and in safe sleep and a near divorce from not trusting each other is lying. The amount of mental stress this all has caused is extremely high. I have called countless times and nothing solution. I got a new phone and changed iCloud’s in case a spy ware was feeding the passwords to someone. And nothing helped. I tried consumer lawyers and have email every address for help on Comcast site but still no avail. I thought ring cams were hurting it but they are all gone and still issues . I don’t anticipate a response nor assistance but jeez can something be done to do. A full investigation so privacy and security is maintained, we work in healthcare and education and if something Breeches those systems because of xFinity issues at our house, hippa and fuerpa will be involved and get really crazy for all. 

Official Employee

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2.1K Messages

8 months ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @JamieD1.  We are so glad to hear from you and want to help in any way that we can to ensure you are having a top tier experience with your service.  No worries!  You have reached out to the right team to have things ironed out for you.  So that we can get started, please feel free to shoot us a private message with your details.  That way we can get to work on getting things sorted out.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

(edited)

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