Switched address is not registering

I have recently started service at a new address, using the same account I used previously. Through many conversations through the chat, I have activated my internet and it is working in my new place. However, I cannot access any account details, and my account encounters errors every time I request billing, plan, or payment information.

I only have one address. I would like to see my current plan (I am obviously connected to some sort of plan, because my internet is working). I would like to review payment details. I currently cannot access any of these things.

Thank you.