J

Visitor

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1 Message

Fri, Apr 16, 2021 11:35 AM

Switch to unlimited data

I want to switch to unlimited data now that my contract is up but, when i try to switch it says it is unavailable ?

This post was escalated on April 16, 2021 by Again

Responses

Accepted Solution

Official Employee

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127 Messages

25 d ago

Hey @Jose140455, it is certainly not good to hear you are running into issues with adding unlimited data to your account. We want to ensure you have the coverage you need with your usage each month, so we'd love to help out with this! We did receive your private message from earlier, and we do ask that in the future you await our request to send that out like mentioned in the previous comment below. However, we're still eager to help out with this, so we'll be replying to you there shortly to get this taken care of!

 

Thanks so much for sending this over so we can help out @EG and @Again! Your help is always greatly appreciated here. :)

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EG

Expert

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86.5K Messages

25 d ago

Concern moved here for greater exposure to actual Comcast employees. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

 • 

25.5K Messages

25 d ago

@Jose140455 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a peer-to-peer chat to Xfinity Support unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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