I understand how challenging it can be to manage expenses, and I'm sorry to hear that you're finding it difficult to afford Xfinity services. Switching to an internet-only plan might be a great option to help reduce costs while still maintaining essential connectivity.
To explore internet-only plans and find one that fits your budget, please send us a direct message with your full name and address. This will help us locate your account and provide personalized assistance.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityPeterH
Official Employee
•
1.8K Messages
4 days ago
Hi there,
I understand how challenging it can be to manage expenses, and I'm sorry to hear that you're finding it difficult to afford Xfinity services. Switching to an internet-only plan might be a great option to help reduce costs while still maintaining essential connectivity.
To explore internet-only plans and find one that fits your budget, please send us a direct message with your full name and address. This will help us locate your account and provide personalized assistance.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
If you have any questions or need further assistance, feel free to ask. We're here to help!
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