Visitor
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1 Message
Switch to Internet Only
Howdy! I currently have a bundle( Internet, TV, Voice), and my initial 24month contract has expired. I'd like to switch to just the '1200MB Internet Only' option, but the automatic plan tool doesn't seem to work for me.
I'd prefer to handle this via chat and not over the phone, if at all possible. Can someone help me out with this?
Thanks!
CCJamie
Problem Solver
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322 Messages
2 years ago
@user_2c7f7b Thanks for reaching out to us, we can help with your account request. If you could please send a direct message with your name and complete service address, we can then assist.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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