Switch and Remove Temporary Cable

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello @bluebrid and thank you for reaching out on our Xfinity Community forums!  

@EG Thanks for bringing this to our attention! ❤️

@bluebrid We would be happy to check into this for you and ensure this gets addressed for you.😀

To do so we invite you to send us a direct message using the helpful instructions which I will post below.  Please include your service address and full name in the message.  Once we locate your account and get you verified, we can assist with next steps! 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…