Swap out equipment

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there, @user_zwe4nj. Thanks for reaching out to us here on the Community Forum. You can certainly take your current gateway and power cord to an XFINITY Store and swap it out for another one at no charge. You can find locations and hours here : https://www.xfinity.com/local/store-offers