Suspicious call

I received a call that was suspicious saying I need to provide more info to verify service? Was this spam?

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XfinityJorge

Official Employee

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2.6K Messages

5 days ago

user_7jfk59 Hello there! Thank you for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We understand that you have been getting some suspicious calls and that you would like to report them for spam. You can always do so by visiting here and working with our Customer Security Assurance Team. We take matters like this serious and our team is here to look into this. All the calls from us should be from a 1-800 number and your phone should caller id them.

(edited)

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BruceW

Gold Problem Solver

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26.8K Messages

5 days ago

@XfinityJorge wrote: "... You can always do so by visiting here ..."

No, we cant. Once again, an employee has posted a web address ("internet-security-site-web.ho-g3.cf.comcast.net") that is only accessible to employees with access to Comcast's internal, private Intranet, and NOT AVAILABLE TO CUSTOMERS. Perhaps the employee meant to post the page located at https://spa.xfinity.com/? Although, unfortunately, those pages have no information about verifying or reporting suspicious phone calls. You may need to call them (see https://spa.xfinity.com/contact-us).

If you get a "Bad Request Request Header Or Cookie Too Large" message on that link, try logging in using a Private/InPrivate/Incognito window, or clearing the browser's cache and cookies.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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murphyolen

Visitor

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1 Message

4 days ago

I received several phone calls from 888 prefix and Xfinity only heading that are now asking for a picture of my Drivers License for verification of myself.

Something just doesn’t seem right and I want to know if this is a common process.

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XfinityAngie

Official Employee

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2.1K Messages

murphyolen, it is always a good idea to lean on the side of caution. Our CSA (Customer Security Assurance) team is always willing to help. I would be more than happy to take a look at your account and make sure all is well.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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4 days ago

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BruceW

Gold Problem Solver

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26.8K Messages

4 days ago

... I want to know if this is a common process.

It's a very common process -- for criminals. Remember: scammers can send emails, texts, and phone calls that pretend to be coming from Comcast, IRS, FBI, or ANYTHING they think will trick you into giving them information they can use to scam you. Never give out private information unless you are very sure who you are giving it to!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

user_7jfk59

Suspicious call

XfinityJorge

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

murphyolen

XfinityAngie

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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