survey / review of customer service

I am showing my appreciation for the excellent customer experience provided by Thomas in Seattle at the Northgate xfinity store. Thomas [EDIT: Name] is a 10 out of 10.

Please see that Thomas [EDIT: Name] gets the recognition he deserves.

Thomas should be given a promotion & a raise in my opinion. It’s hard to find a smart & friendly individual that provides an excellent customer experience in a world of headache due to robo support and ai(absolutely no intelligence).

Thomas came through when an epic failure of 5 to 10 other support agents (phone, chat, in store at Edmonds,WA, & email with the office of the chief customer service experience officer Tom Karinshak) failed to resolve my issue over the span of a week. I took the bus all the way to Northgate from Edmonds,WA to resolve this issue. xfinity rates an F- for customer experience. Even the office of the chief customer experience officer apologized for the trouble but focused on the status & location of a modem in the hands of FedEx rather than fixing the mess that xfinity created. Sadly I said multiple times NOT to send any xfinity hardware but they delivered it anyways. Sadly even sending screenshots of the rejected delivery & return to sender was not enough for them to start fixing the problem.