user_di1yg4 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
With that being said, I definitely understand how frustrating a service interruption can be, especially since so many people work from home these days. You mentioned it has been 3 days, have you checked the Xfinity app to see if there is a reported service interruption, or any network upgrades occuring in your area?
@user_di1yg4 You can review our Forums Guidelines regarding unsolicited direct messaging here. I apologize for my confusion on the reason you were reaching out. Our team is here to support you with all of your account needs. Can you share with me the concern that you have so we can better assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_5wwdn8 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you are looking to have a technician out to start services in two rooms. Do you currently have the equipment and have attempted to complete a self-install? Can you share with me if you are seeing any error codes, or what color the light on your modem is if you are activating internet? This link can help walk you through the self-install process. Since there is a charge for technician visits, we always try everything we can to help you remotely before scheduling that technician visit.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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117.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.1K Messages
2 hours ago
With that being said, I definitely understand how frustrating a service interruption can be, especially since so many people work from home these days. You mentioned it has been 3 days, have you checked the Xfinity app to see if there is a reported service interruption, or any network upgrades occuring in your area?
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