4 Messages
Support issue along with very inadequate customer service.
I have been having an issue with my line to where I get an, "Invalid US Number" error on multiple authentication sources. I am also unable to actually receive any kind of 2 factor authentication. This is very frustrating to deal with. On top of that, I sat on the phone for 42 minutes in-between hold sessions with 2 different support agents. This is ridiculous. I did not get my issue resolved and after getting transferred with no communication between the transfers, I was then hung up on. I am paying for a service and I expect adequate customer service as well as a working mobile line.
XfinityPaula
Official Employee
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2K Messages
2 months ago
Hello user_fwnbad! Thanks for taking the time to connect with us on our Xfinity Forums for help with your mobile. I'm sorry to read of the trouble you are having with receiving the notification for multifactor authentication. I know how aggravating it can be to work or wait so long to fix an issue to end up with no solution. I would love to help sort this out and find a solution for us.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_fwnbad
4 Messages
14 days ago
I am following up here as my issue is still unresolved. It is still saying the number is an Invalid US number.
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user_z3y7u6
Visitor
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1 Message
5 hours ago
I can’t believe what happen to me! 35 years with comcast and this is what they tell me. Talking to customer support and escalated it to a supervisor they said the wrong thing to me! First they tell me I need to change My plan then they tell me I need to get rid of my land line. Then they tell me I will not lose any of my spot channels. Ok then since they wanted to change me over $40 for the land line I agreed to that but we also agreed that I would not lose any of my sport channels. 2 days later guess what I did lose one of my only channel I watch! They said I can get it but it will cost you for that channel $30 more a month. Oh they pretty much said take it or leave it. I am telling everybody I know about this customer service! I just want to say if the customer service rep couldn’t do anything then I blame the supervisor that was very unconcern. If the supervisor couldn’t do anything then people need to know what Comcast is alll about and how they treat senior citizens.
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