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Friday, March 20th, 2026 7:04 PM

RE: Support issue along with very inadequate customer service.

I can’t believe what happen to me! 35 years with comcast and this is what they tell me. Talking to customer support and escalated it to a supervisor they said the wrong thing to me! First they tell me I need to change My plan then they tell me I need to get rid of my land line. Then they tell me I will not lose any of my spot channels.  Ok then since they wanted to change me over $40 for the land line I agreed to that but we also agreed that I would not lose any of my sport channels. 2 days later guess what I did lose one of my  only channel I watch!  They said I can get it but it will cost you for that channel $30 more a month. Oh they pretty much said take it or leave it. I am telling everybody I know about this customer service! I just want to say if the customer service rep couldn’t do anything then I blame the supervisor that was very unconcern. If the supervisor couldn’t do anything then people need to know what Comcast is alll about and how they treat senior citizens.

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Official Employee

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4.7K Messages

3 hours ago

Hi user_z3y7u6! Thanks for taking the time to visit our Xfinity Forum letting us know about the inconsistencies you've experienced with the recent changes made to your account. Your loyalty means everything to us, and we truly value you being and Xfinity customer for 35 years. That is absolutely phenomenal! I'm sorry to hear about the lack of support you've received around this, but please know my team is here to help. So that we can further look into everything and address your concerns, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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