support is garbage

your customer support is garbage and your ai assistant is useless, on top of it I am paying almost 300 a month and I have been hung up on twice by your automated system.

No, I don't want to send you a direct message

Responses

Oldest First

Selected Oldest First

XfinityMarcus

Official Employee

•

1.9K Messages

6 months ago

user_zximv2 thank you for using the Xfinity Community Forums page to reach out today. I want to change your opinion on our support and turn that frown upside down, so let's dive into your concerns together. Were you looking to make a change with your account today or what exactly did you want to accomplish?

0

EG

Expert

•

114.2K Messages

6 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

0

Asynch

New Poster

•

2 Messages

22 days ago

xfinity support is horrible and non existant

1

0

XfinityDemitrius

Official Employee

•

2.2K Messages

Hey @Asynch, Thank you for visiting our official Xfinity Forums Community support page. We are always available and happy to help. If you have any concerns, please do not hesitate to locate the correct category and leave a public submission with details and we will get to it as soon as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

22 days ago

0

Customer Service

user_zximv2

support is garbage

XfinityMarcus

EG

Asynch

XfinityDemitrius

New to the Community?