Support for Transferring ACP to new home address

Question

I recently moved to a different apartment- my address is still serviceable at this location so I am using Xfinity still. I have no idea how to reactivate my ACP status at this new apartment. I am struggling with who to contact to get the ACP discount on my new address. Please help!

XfinityAirelle · Answer

user_catloverpauwels Hi there! Thanks for taking the time to reach out to us today. Moving does not change your eligibility to receive ACP. However, you may need to re-enroll in ACP through Xfinity at your new address.

The best course of action would be to contact our Internet Essentials team though the link: https://comca.st/3xaXUnw or 1-855-846-8376 to speak to them about your account and the ACP benefit.

Customer Service

user_catloverpauwels

Support for Transferring ACP to new home address

XfinityAirelle

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