Super Annoyed with Xfinity

So I thought I was going to switch from ATT to Xfinity Mobile. I was on chat for nearly 2 hours, and the guy kept having me verify who I am and verify payment, and then I told him, "If it doesn't go through, forget about it." He said he talked to his team and my payment was verified. I have the entire chat emailed to me. He said he would update my email or cell phone, too.

I just received an email saying the order was canceled because I didn't verify my payment.

I am a Diamond Member and have never missed a payment in over 20+ years with Xfinity, and this is how I am treated. I work two jobs and do not have the time to deal with calling, waiting, and then getting someone who doesn't speak English and just repeats themselves. Worst customer service experience ever for Xfinity.

Responses

Oldest First

Selected Oldest First

XfinityJeniece

Official Employee

•

4.4K Messages

5 hours ago

Hey there, @ziteac, thanks for reaching out through Xfinity Forums regarding your switch to Xfinity Mobile. I am sorry to hear about the customer experience, and we would love to have you join Xfinity Mobile. We truly appreciate you being a long time customer. I would be happy to help with getting the order submitted. Can you please send us a direct message with your full name and your full address?

How to Send Us a Direct Message:

Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

Customer Service

ziteac

Super Annoyed with Xfinity

XfinityJeniece

New to the Community?